• You may return any item within 30 days of delivery.
• Items must be returned in their original condition, as delivered.
• We can arrange a collection/return for you, subject to a collection fee.
• If the item is faulty, please contact us, and we will arrange the return at no additional cost.
• For all return queries, please email us here.

Shop with absolute confidence at Lord of Rugs! Our Money Back Guarantee means zero risks for you if something goes wrong.

Something wrong with your product? No problem. Contact us within 30 days of delivery, and we'll happy to help with return and refund process hassle-free.

If you don't receive the product within the specified delivery time frame, no problem. Contact us within 14 days of placing your order, and we will assist with a replacement or provide a full refund.

If you find the same rug cheaper elsewhere, before or after placing your order, please contact us and we will do our best to match the price.

Please send us the competitor’s product link showing the lower price.

The item must be the exact same design, colour, size and be in stock with a UK retailer. The total price, including delivery, will be considered.

Price match does not apply to clearance items, used items, auction listings, marketplace sellers, voucher codes, pricing errors or out-of-stock products.

All price match requests are reviewed manually and we reserve the right to accept, refuse or offer an alternative discount.